Umuthi Lemongrass (Cymbopogon citratus)

Welcome to The Organic Station - A Trusted Name in Quality Products

At The Organic Station, your trust and security are our top priorities. We have proudly served our customers for over two years, providing a curated selection of natural and organic products that promote health and well-being.

Who We Are

The Organic Station is a division of Pens & Ports, a registered business with the Companies and Intellectual Property Commission (CIPC). Our registration details are as follows:

• Business Registered Name: Pens & Ports t/a Organic Station
• Registration Number: 2022/430055/07
• Enterprise Number: K2022430055
• CIPC Registration: © 2022-2024

These credentials reflect our commitment to operating transparently and adhering to all regulatory requirements.

Your Payment Security

We take your financial security seriously. That’s why we partner with Peach Payments and OZOW, leading payment gateways known for their robust security measures. When you make a purchase with us, your transaction and card details are protected with end-to-end encryption, ensuring that your sensitive information remains confidential. Rest assured, no card details are stored on our website.

Additionally, you can verify that our site is secure by checking for the HTTPS protocol in your browser’s address bar, signifying that all data exchanged between your browser and our site is encrypted.

Why Trust Us?

• Registered Business: We are a fully registered and compliant business, verified by CIPC.
• Secure Transactions: All payments are processed securely through Peach Payments and OZOW.
• Protected Data: We use the latest HTTPS encryption to protect your personal and financial information.
• Customer Satisfaction: We pride ourselves on providing excellent customer service and high-quality products.

Thank you for choosing The Organic Station. We look forward to serving you with the utmost care and dedication.

At The Organic Station, we offer several secure and convenient payment methods to ensure a smooth and safe checkout experience. Choose the option that best suits you:

1. Peach Payments

Peach Payments provides a seamless and secure gateway for online transactions. You can use your credit or debit card with ease, knowing that your information is protected through advanced encryption technology.

• Accepted Cards: Visa, MasterCard
• Fast and Secure: Payments are processed instantly.
• No Additional Fees: Enjoy a hassle-free checkout experience with no hidden charges.

2. Ozow

Ozow makes payments easy, secure, and instant by allowing you to pay directly from your bank account. It’s a fast, contactless payment method with no need for card details.

• Instant Payments: Transactions are completed in real time.
• No Registration Required: Pay directly via your online banking details without signing up.
• Secure and Trusted: Your bank details are not stored, ensuring maximum security.

Important Notes:

• Order Processing: Please note that no items will be reserved or shipped until payment has been received and verified.
• Security: We use trusted and secure payment gateways to ensure your payment details are fully protected at all times.

If you have any questions or experience any issues during payment, feel free to contact our customer support team at hello@organicstation.co.za for assistance.

1. Browse Products
Explore our selection of natural and organic products by browsing through the various categories or using the search bar to find what you need. Filters can help you narrow down options by price, type, or other preferences.

2. Select Your Products
Once you find a product you're interested in, click on its image or name to view more details. You'll see a comprehensive description, price, and available variations (like size or type). If you need additional information, check out the detailed product description to make an informed decision.

3. Add Items to Your Cart
When you're ready to purchase, select the quantity you want and click the "Add to Cart" button. The item will be added to your virtual shopping cart. Please note that adding items to your cart does not reserve them—items are only reserved after successful checkout and payment.

4. Review Your Cart
To view the items in your cart, click the cart icon located at the top right of the page. Here, you can review all items, update quantities, or remove products if needed before proceeding to checkout.

5. Proceed to Checkout
Once you’re satisfied with your cart, click the "Checkout" button to move to the payment process.

6. Enter Your Shipping Information
You'll be prompted to fill in your shipping details, including your name, address, and contact information. Double-check that all information is correct to avoid any delivery issues. Your phone number and email will be used for updates throughout the delivery process.

7. Select a Shipping Method
Choose from the available shipping options, which may vary in delivery time and cost. You can learn more about our shipping services on our Shipping & Delivery page.

8. Enter Your Payment Information
After selecting your shipping method, you'll be asked to provide payment details. We accept credit card payments, Payfast, Peach Payments, and EFT for your convenience. Concerned about security? Rest assured, we prioritize your safety—read more about it here.

9. Review Your Order
Before finalizing your purchase, take a moment to review your order summary, which includes product details, shipping address, and the total cost.

10. Place Your Order
If everything looks good, confirm your order by clicking the "Place Order" or "Complete Purchase" button. This will finalize your purchase and initiate the payment process.

11. Order Confirmation
After successfully placing your order, you'll receive a confirmation email with all the details, including your order number, purchased items, and the estimated delivery date. Please keep this email for future reference.

12. Track Your Order
Once your order has shipped, you'll receive a shipping confirmation email with a tracking link. You can track your package's progress either through this link or by logging into your account on The Organic Station website.

Enjoy Free Delivery on All Orders Over R750

Courier Delivery Costs:

• Cape Town Local and Surrounds: Free for orders over R750.00; R60.00 for orders below.
• Main Centres: Free for orders over R750.00; R80.00 for orders below.
• Regional & Outlying Areas: Free for orders over R750.00; R90.00 for orders below.
• High-Risk Areas: Deliveries to high-risk areas will incur an additional surcharge of R60.00.

Estimated Shipping Times Via Courier:

Shipping times begin once your order leaves our premises.

• Cape Town Local and Surrounds: 2-3 business days
• Main Centres: 2-4 business days
• Regional & Outlying Areas: 4-6 business days

Estimated Shipping Times Via Pargo:

Shipping times begin once your order leaves our premises.

• 3-6 Business Days

Estimated Shipping Times Via Bob Box:

Shipping times begin once your order leaves our premises.

• 3-6 Business Days

Courier Door-to-Door:

These are door-to-door services. The delivery address must be a physical location (not a post office box), and someone must be available to receive the delivery. A valid contact number is required to help our courier partners reach you. Deliveries are made during business hours from Monday to Friday. Delivery typically takes 2-6 business days after shipment, depending on your location and selected shipping method.

Delivery Exclusions:

We do not deliver via courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves, lodges, airports, or harbours. If your address falls into one of these categories, any additional costs for delivery or returns will be your responsibility.

To ensure successful delivery, the following requirements must be met:

• Correct and Geolocatable Address: The delivery address must be accurate and capable of being geolocated (this means the address can be precisely identified on a map or GPS system). It cannot simply state a general area, such as "we live in this area, please contact us when you are here." The address must refer to a specific physical location, such as a standing house or a unit within a complex.
• Active Contact Number: Provide an active phone number that can receive calls from landlines, mobile phones, and private numbers. This number must belong to the person who placed the order and not a number that is rarely used or belongs to someone else. Couriers need to contact this person directly if necessary during the delivery process.

Should parcels be returned due to an incorrect or incomplete address, an inactive or inaccessible contact number, or the absence of someone to receive the parcel during working hours, you will be liable for the return and redispatch fees.

Should your address fall into what our couriers classify as High-Risk Areas, an additional fee of R60.00 will apply. If delivery to such areas is not feasible, we will contact you to arrange delivery via Pargo or Bob Box.

Failure to meet these requirements may result in delays or additional costs for re-delivery or returns.

Bob Box - Pick-Up Points:

Bob Box offers a secure and convenient smart locker and counter solution, available nationwide. If a Bob Box location is conveniently near you, you’ll be able to choose this option at checkout.

Pargo Click And Collect:

Pargo Click and Collect allows you to pick up your parcel from various retail stores across South Africa, including Clicks, Legit, and Engen Garages, among others.
Simply select a convenient pick-up point at checkout, and you'll receive tracking information, as well as a notification when your parcel is ready for collection, along with a secure one-time password (OTP).

Please note: Shipping time for each product is listed on its product page. For example, "Ships in 3-5 days" means it may take us 3-5 working days to obtain the item from our supplier. The delivery times listed above apply after the item is shipped to you.

Return Policy

At The Organic Station, we value our customers and strive to ensure a satisfactory shopping experience. This return policy outlines your rights and our obligations under the South African Consumer Protection Act (CPA), ensuring transparency and fairness in our return and refund processes.

1. Eligibility for Returns

You may return products purchased under the following conditions:

1.1 Change of Heart

• Cooling-Off Period: You may return a product within 7 days of receipt if you have a change of heart. The product must be in its original condition, unused, and in its original packaging with all tags and labels intact.
• Process: Contact our customer service at hello@organicstation.co.za within 7 days of receipt to initiate the return. You have the option to return the product yourself or request a quote for us to arrange collection. If we arrange the uplift, the collection fee will be deducted from your credit or refund once the product is safely returned and inspected.
• Shipping Costs: You are responsible for the return shipping costs for change of heart returns.
• Condition: The product must be returned in a resalable condition. If it does not meet this standard, we reserve the right to refuse the return or issue a partial refund.

1.2 Incorrect Orders by Customer

• Voluntary Acceptance: While we are not legally required to accept returns for items ordered incorrectly by the customer, we understand that mistakes happen. Therefore, we offer a return option for such cases under specific conditions.
• Conditions: The product must be in its original condition, unused, and in its original packaging with all tags and labels intact. Returns must be initiated within 7 days of receipt.
• Process: Contact our customer service at hello@organicstation.co.za within 7 days of receipt to initiate the return. You have the option to return the product yourself or request a quote for us to arrange collection. If we arrange the uplift, the collection fee will be deducted from your credit or refund once the product is safely returned and inspected.
• Shipping Costs: You are responsible for the return shipping costs for items ordered incorrectly.
• Condition: The product must be returned in a resalable condition. If it does not meet this standard, we reserve the right to refuse the return or issue a partial refund.

1.3 Incorrect Purchase (Our Error)

• Eligibility: If you receive a product that is different from what you ordered or as described, you may return it for a full refund or exchange.
• Process: Contact our customer service at hello@organicstation.co.za within 7 days of receipt. We will arrange for the incorrect item to be collected and the correct item to be delivered at no additional cost to you.
• Shipping Costs: We will cover the return shipping costs for incorrect purchases.

1.4 Defective or Damaged Products

• Eligibility: If you receive a product that is defective or damaged, you may return it for a full refund or exchange.
• Process: Contact our customer service at hello@organicstation.co.za within 7 days of receipt. Provide details and, if possible, photographic evidence of the defect or damage. We will arrange for the defective or damaged item to be collected and a replacement or refund to be issued.
• Shipping Costs: We will cover the return shipping costs for defective or damaged products.

1.5 Bulk and Special Orders

• Non-Returnable: Due to the customized nature and larger quantities involved, bulk and special orders are non-returnable. We encourage you to review your order carefully before finalizing the purchase.
• Exceptions: Returns for bulk and special orders will only be considered if the products are defective or damaged as per the conditions outlined above.
• Process: If you believe your bulk or special order falls under these exceptions, please contact our customer service at hello@organicstation.co.za within 7 days of receipt. Provide details and, if possible, photographic evidence of the issue. We will evaluate the situation and, if applicable, arrange for the collection and replacement or refund of the items.
• Shipping Costs: We will cover the return shipping costs for defective or damaged special orders.

2. Condition of Returned Goods

• Inspection: All returned items will be inspected upon receipt. Products must be in their original condition, unused, and in their original packaging with all tags and labels intact.
• Non-Compliance: If a returned item does not meet these conditions, we reserve the right to refuse the return or issue a partial refund.

3. Refund Process

• Refund Method: Refunds will be processed using the original payment method. If payment was made by credit card, the refund will be processed to the same card used for the purchase.
• Time Frame: Refunds will be processed within 14 days of receiving the returned product and completing the inspection.
• Notification: You will be notified via email once the refund has been processed.

4. Consumer Rights

This policy is in compliance with the South African Consumer Protection Act (CPA). Your rights under the CPA include, but are not limited to:

• Right to Return: The right to return goods and seek a refund under certain conditions.
• Right to Information: The right to receive clear and understandable information about products and services.
• Right to Fair and Honest Dealing: The right to be protected against unfair or misleading practices.

5. Contact Us

If you have any questions about this policy or need assistance with a return, please contact our customer service team:

• Email: hello@organicstation.co.za

Thank you for shopping with The Organic Station. We value your business and are committed to providing you with the best service.